999bd Privacy Policy

01

Introduction and Scope

999bd (hereinafter referred to as "we", "our", or "the platform") places the highest importance on protecting your personal information. This privacy policy applies to users residing in Bangladesh and covers all services provided through the website https://999bdcasino.cam and related mobile applications.

By creating an account, making a deposit, or using any service on our platform, you are considered to have accepted the terms set out in this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at the address provided in the contact section.

This policy is a supplement to our Terms and Conditions. Reading both documents together will give you a clear understanding of the overall legal framework governing use of the 999bd platform.

02

What Data We Collect

We collect various types of information to ensure the smooth operation of the 999bd platform and a safe experience for users. The categories of data collected are described in detail below:

2.1 Identity Information

During account registration, we collect your full name, date of birth, and national identity card number or equivalent government-issued ID details. This information is essential for verifying user identity and maintaining account security.

2.2 Contact Information

Your mobile number and email address are collected and used for account verification, sending OTPs, and delivering important notifications.

2.3 Financial Transaction Information

Records of deposit and withdrawal transactions carried out via bKash, Nagad, Rocket, and Upay are stored. Full mobile wallet numbers are never stored openly — only the portion needed to identify the transaction is retained.

2.4 Technical and Device Information

Your IP address, browser type and version, operating system, device model, and the time and session details of your access to the platform are collected automatically. This information is used to resolve technical issues and prevent fraudulent activity.

2.5 Gaming Activity Information

Your bet history, win and loss records, preferred game categories, and bonus claim history are collected. This information is used to improve your experience and ensure responsible gaming.

03

Purpose of Data Use

999bd uses your information only for specific, legitimate purposes. We never process more data than necessary. The main purposes for which your information is used are described below:

• Facilitating account registration, identity verification, and account management
• Completing deposits, withdrawals, and other financial transactions securely
• Creating a personalised experience and sending relevant promotional messages
• Providing customer support and resolving complaints
• Preventing unauthorised access, fraud, and money laundering
• Monitoring and improving platform security
• Meeting legal obligations and following regulatory directives
• Applying responsible gaming policies and identifying problematic behaviour

04

Data Sharing and Disclosure

999bd never sells or rents your personal information to third parties for commercial purposes. However, limited data may be shared in the following circumstances where it is essential for operating the service:

4.1 Service Providers

Only the necessary information is shared with payment processors, cybersecurity providers, server operators, and gaming software suppliers. These parties operate under strict confidentiality agreements and may not use the data they receive beyond the specified purpose.

4.2 Legal Obligations

We may be required to disclose information to authorities pursuant to a court order, government directive, or applicable law. In such cases, we will make every effort to notify you within the limits permitted by law.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred, but the new party will also be bound by this same privacy policy.

05

Cookies and Tracking Technologies

The 999bd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help remember your preferences and session information on future visits.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: Remember your language preference, display settings, and other personalised configurations.
• Analytics Cookies: Collect usage statistics for the platform, which are used to improve the quality of the service.
• Marketing Cookies: Used to display relevant offers based on your gaming behaviour. You can disable these cookies from your browser settings if you wish.

Disabling cookies may cause some features of the website to not work properly. For detailed questions about cookies, please contact our live chat support.

06

Data Retention Period

999bd retains personal information only for as long as necessary to fulfil the stated purpose. General guidelines are as follows:

• Active account data: until the account is closed
• Financial transaction records: a minimum of five years based on legal requirements
• Identity verification documents: for the period required for compliance after account closure
• Logs and technical data: up to 90 days, after which they are automatically deleted
• Support communications: up to two years after the issue is resolved

After your account is closed, all information other than that required to meet legal obligations is securely deleted or anonymised.

07

Data Security Measures

Internationally recognised technology and processes are used to protect your data on the 999bd platform. Our security layers are described below:

7.1 Technical Security

The website uses SSL (Secure Socket Layer) encryption, so all data travelling between your browser and our servers is encrypted. Sensitive data stored in the database is protected by an additional layer of encryption.

7.2 Access Control

Only authorised staff can access our personal data storage, and every access is logged. All staff are trained in data privacy and are bound by confidentiality agreements.

7.3 Cybersecurity Monitoring

Our systems are under cybersecurity monitoring 24 hours a day. If any unusual activity is detected automatically, the security team is notified immediately.

Please note that no method of transmitting data over the internet is completely secure. We make every effort to ensure maximum protection; however, in the event of a security breach, we will notify you in accordance with applicable law.

08

Your Rights

You have certain fundamental rights over your own data. 999bd respects these rights, and you can contact our customer support to exercise any of the rights listed below:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate information in your records.
• Right to Erasure: You may request deletion of any data that is not required beyond legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily suspended.
• Right to Opt Out of Marketing Communications: You may request at any time to stop receiving promotional messages.
• Right to Data Portability: You may request that your data be provided in a machine-readable format.

We aim to respond to any request within 30 business days. For complex requests this period may be extended, but you will be informed accordingly.

09

Third-Party Links and Services

The 999bd platform may include content from gaming software providers such as Evolution, Pragmatic Play, PG Soft, and JILI. These third parties have their own privacy policies, and we have no control over how your information is used on their platforms.

Before using any third-party service, we recommend reading that party's privacy policy. 999bd is not responsible for the privacy practices of third parties.

10

Protection of Minors

999bd strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from anyone under 21. Age verification is completed during account registration, and additional documents may be requested in suspicious cases.

If we learn that a minor's information has been collected by mistake, the relevant account will be immediately suspended and the data deleted. For more information on responsible gaming, please read our Responsible Gaming page.

11

Policy Changes and Updates

999bd reserves the right to amend this privacy policy from time to time. Updates may occur due to an expansion of services, legal changes, or technical improvements.

For significant changes, a notification will be sent to your registered email or mobile number, or a notice will be displayed when you access the platform. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

To view a previous version of the policy, please contact our customer support. The date of the most recent update will always be displayed at the top of this page.

If you have any questions about this policy, you can find answers to common questions in our FAQ section.

12

Contact and Complaints

For any questions, concerns, or requests related to your data under this privacy policy, please contact us. Our privacy team is able to assist in both Bengali and English.

We take every complaint seriously and aim to resolve it as quickly as possible. An immediate response is available through 24/7 live chat; requests sent by email are generally answered within a business day.